Procedure for using Call Forwarding to Call Experts

Some of our clients have telephone equipment that requires procedures that are different than the ones outlined below. If your office uses alternate or additional procedures please disregard or adjust the instructions below to your particular needs.


To Activate Call Forwarding

1. Pick up the line to be transferred Generally only the main business line needs to be transferred. 2. Listen for dial tone. 3. Dial the call forward activation code This is usually either: 72# or *72 4. Listen for dial tone. If there's no dial tone, stop here, & review the troubleshooting procedure below. 5. Dial your call forwarding number that Call Experts has assigned to you. __________________________. 6. The call to the operator or the voicemail greeting should last at least 6 seconds. Now would be a good time to give the operator who is on-call. If you don't connect to Call Experts, stop here and review the troubleshooting procedure. 7. (optional) Use another line & call the line you just transferred to make sure it activated.

To De-Activate Call Forwarding

1. Pick up the line to be un-transferred Generally only the main business line needs to be un-transferred. 2. Listen for dial tone. 3. Dial the call forward de-activation code This is usually either: 73# or *73 4. Listen for dial tone. If there's no dial tone, stop here, & review the troubleshooting procedure below. 5. (optional) Check in to the voicemail or operator to pickup your messages.