Call Forwarding Troubleshooting Procedures

Call forwarding is supposed to be a simple process. The procedures outlined below are designed to give you an idea of what the problem might be and the corrective course of action is. However, if you are having any difficulties, an Call Experts manager can help diagnose the problem and guide you to the solution.


After dialing the activation code (*72 or 72#), but before dialing your call forward number, you hear a busy signal.
This means that the phone company cannot process your request at the moment.
1. The call forwarding may have already been activated.
Try the de-activation code, wait a minute, and try the activation process again.
2. The call forwarding feature has accidentally been removed from your line.
Occasionally, there is a problem in the phone company database and the feature is dropped from your line. In this case a call to the phone company repair department is required. They can re-activate the feature, and "force" the call forwarding to go on to the call forward number that you provide them.

After dialing the activation code (*72 or 72#), but before dialing your call forward number, you hear a recording such as, "Your call cannot be completed as dialed, please check the number and try again".
The call forwarding feature has accidentally been removed from your line. Occasionally, there is a problem in the phone company database and the feature is dropped from your line. In this case a call to the phone company repair department is required. They can re-activate the feature, and "force" the call forwarding to go on to the call forward number that you provide them.

After dialing the activation code (*72 or 72#), you hear a dial tone, but receive a busy signal after dialing the call forward number.
The causes are either there are no phone company lines available to reach from your office to Call Experts or the Call Experts staff is overloaded with phone calls.
1. Try the de-activation code, wait a minute, and try the activation process again.
2. Try the de-activation code, dial our main number, 908-756-4300, and ask for a manager.
3. "Force" the call forwarding by running thru the activation process a second time (without de-activating). If you do the activation process twice in a row the phone company acknowledges your request to transfer the line even though you did not connect to the call forward number.

After dialing the de-activation code (*73 or 73#), you hear a busy signal or a recording such as, "Your call cannot be completed as dialed, please check the number and try again".
The call forwarding feature has accidentally been removed from your line. Occasionally, there is a problem in the phone company database and the feature is dropped from your line. In this case a call to the phone company repair department is required. They can re-activate the feature, and "force" the call forwarding to go on to the call forward number that you provide them.

You have transferred the line, but the phone still rings many times in your office, or there is no answer from Call Experts (voicemail or operator staff).
1. Call your call forward number directly.
a. If you get an answer from Call Experts, hang up. Dial the number you transferred (usually your office #) again. If there is still no response, then the line may have become un-transferred or it may have been transferred to the wrong phone number. Try de-activating the call forwarding and start the activation process over again.
b. If you do not get an answer from Call Experts when calling your call forward number, hang up. Dial our main number, 908-756-4300, and ask for a manager. There may be a problem with the line that you transfer to.