CUSTOMIZED FORMATS

Call Experts believes in setting a strong foundation to build a better process. So we begin building a custom format during the setup interview for your account. We get right down to the information you really need to know to make your job easier.

Beyond "Your name and phone number please":
A machine can ask a caller for a breif message. But you require a set of questions that need to be completed in order to route the caller to the proper solution. A missing step can result in wasted efforts.

Decisions, decisions.
Requiring specific information and using branching decision trees is common for the clients we serve. The power and flexibility of the software we implement helps keep our professional staff keep pace in the complicated information age we live in. Together they allow us to make a difference for clients like you.